Resources

"Paul Niven, through his experience as project leader at the excellent and highly successful implementation at Nova Scotia Power, and subsequently as a Balanced Scorecard consultant, is one of the few who can talk and write knowledgeably about how to make the scorecard happen in an organization. Balanced Scorecard Step-By-Step guides readers through the processes required for a successful Balanced Scorecard project. In addition he shows how to become a strategy-focused organization by embedding the Balanced Scorecard into critical organizational processes."

-From the foreword by Balanced Scorecard co-creator Robert S. Kaplan

Written with the practitioner in mind, Balanced Scorecard Step by Step for Government and Nonprofit Agencies will provide you with the insight and guidance you need to lead your organization through the exciting yet challenging world of Performance Management. Applying the principles that have been successfully utilized in the private sector, and based on numerous engagements, Paul Niven provides practical advice and guidance specifically for those in government and non-profits who have a unique set of challenges and opportunities in the implementation of a performance management program.

Balanced Scorecard Diagnostics provides a step-by-step methodology for analyzing the effectiveness of your Balanced Scorecard and the tools to reevaluate Balanced Scorecard measures to drive maximum performance.

CEOs, CFOs, CIOs, vice presidents, department managers, and business consultants will find all the essential tools for analyzing a Balanced Scorecard methodology to determine if it's running at maximum performance and for seamlessly implementing changes in your Scorecard.