Services

Consulting Services
Assessment Services
Training Services
Implementation Planning & Support Services


Consulting Services

Choosing a consulting partner is one of the most important choices you'll face when designing and implementing your performance management program. While expertise and service offerings are critical, the "intangibles" of the relationship are every bit as important. You need to feel confident that the partner you select is able to work comfortably and easily with all levels of your organization, has a wide range of experience, and is committed to transferring knowledge and skills to your team.

Our years of experience and success leading performance management programs along with in-depth Balanced Scorecard knowledge will provide you with the expertise you need to develop a performance management program that ensures you effectively execute your unique strategy.

The diagram below represents the 5 Principles of a Strategy Focused Organization as originally developed by Robert Kaplan & David Norton, the founders of the Balanced Scorecard. They represent the major elements of an effective performance management framework. Using proven processes and techniques forged through successful practice, Barnhart and Associates can assist your organization with any or all of these building blocks of success.


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To learn more about our approach, please contact us.




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Assessment Services

Are you achieving the results you expected from your existing Balanced Scorecard program? Are you satisfied that you are effectively executing on your strategic and business plan objectives? Does everyone in your organization understand how they contribute to the execution of your strategy?

Let us help you feel absolutely certain you're getting the most from your performance management framework (and the associated investment of time and effort) by completing a rigorous, objective assessment of your current Balanced Scorecard program and processes. We'll assess your performance management program in a number of vital areas and provide practical recommendations for improvement, including:


1. Executive Leadership and Engagement
  • Clear and well articulated rationale and objectives for the program (a clear case for change)
  • Alignment of the executive to the vision, mission, values, and strategy
  • Clear accountability of executive team members for achievement of objectives, measures and initiatives
  • Senior leadership sponsorship, engagement and understanding of the performance management framework and program
  • Visible senior leadership support to ensure sustainability and maximum program benefit

2. Translating the Strategy into Action
  • Alignment of the corporate and business unit Strategy Maps and Balanced Scorecards with the Strategy and Business Plan
  • Strategy Map design based on best practice design principles
  • Measure quality, quantity and design based on best practices
  • Target development and alignment to your vision and mission
  • Strategic Initiative identification, rationalization and management

3. Organizational Alignment to the Strategy
  • Alignment between the corporate and business unit / support unit Balanced Scorecards (vertical)
  • Collaboration and alignment between corporate support areas and operating business units (horizontal)
  • Cascading of the Balanced Scorecard beyond the business unit level
  • Strategic and Business Planning
  • Governance
  • Partner / Supplier / External Stakeholder alignment
4. Motivate to Make Strategy Everyone's Job
  • Awareness of the strategy by all employees
  • Comprehensive and reinforcing communications
  • Personal goal alignment
  • Ongoing training and education programs
  • Personal incentive alignment
  • Clear accountability for results
5. Integrate Strategy into Key Management Processes
  • Strategy Review Meetings
  • Strategic Resource Allocation
  • Strategy Management Office
  • Real time, monthly and quarterly reporting and analysis
  • Monthly executive and management operations meetings
  • HR & IT Planning linkage to Strategy




To learn more about our assessment services please contact us

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Training Services


As experts in the Balanced Scorecard field we're pleased to offer training on the full spectrum of activities you'll need to effectively deploy this powerful tool in your organization. Topics include:

Balanced Scorecard Fundamentals - Everything you need to know about the Balanced Scorecard, including: background on the concept, the four perspectives, strategy maps, cause and effect linkages, measure and target development, lagging and leading indicators, strategic initiatives, cascading the scorecard.

Building a Balanced Scorecard - A complete step by step approach that walks you through the entire process and ensures that your benefit from our years of experience designing and implementing scorecards. Specifically you'll learn how to determine the appropriate organizational unit for the Scorecard, secure executive sponsorship, organize a Scorecard team, develop objectives, measures, and targets and strategic initiatives and build cause and effect linkages that tell the story of you strategy.

Transforming the Balanced Scorecard into a Strategic Management System
In this session you'll see how linking the Scorecard to key management processes will transform the tool from a measurement to a strategic management system. The agenda includes detailed reviews of: cascading the Scorecard to build alignment throughout the organization, aligning resources with results through a link of budgets and Balanced Scorecards, the power of linking compensation to the Balanced Scorecard, and the critical topic of reporting Scorecard results.

Establishing an Office of Strategy Management (OSM)
In this session we will explore this relatively new professional function which combines the strategy formulation and strategy execution functions in a coordinated effort. Building on pioneering thinking in this new discipline and leveraging practical experience we will identify the key functions of an OSM as well as the key success factors to ensure its success in your organization.

To learn more about our training solutions please contact us


Implementation Planning & Support Services

As experienced practitioners in Balanced Scorecard implementations, we are pleased to offer coaching, facilitation and support in the development of implementation plans covering any or all of the full spectrum of activities you'll need to consider to effectively deploy this powerful performance management framework in your organization.

From the development of an Implementation Plan and Communications Plan, to the integration of the scorecard into existing management and reporting processes, we will utilize our experience to work with your organization to ensure that strategy execution becomes interwoven in the fabric of your organizational culture.




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